Credit Manager
"All credit applications are now handled in the first instance by administration staff. About 70% are quite straight forward and can be processed without their supervisors getting involved. Supervisors now focus their attention on difficult and borderline decisions."

"Credit limits are set appropriately and consistently whether they are new or existing clients and our credit policy is administered properly."

"The quality and turnaround time of credit decisions has improved noticeably, the department now meets its customer service standards and pledges."

"Two staff were off sick last week and another is about to go on maternity leave. Things like this happen in every credit department, but now it doesn't affect the speed or quality of our work. When circumstances get really tough, even temporary staff can operate the system after only 15 minutes training."

"We pay much more attention to the credit opinions we get through DecisionMaker because we designed them ourselves - around our own credit policy."

Junior credit employee
"I've always found the jargon and content of traditional credit reports and opinions confusing but these new recommendations are easy to understand."

"DecisionMaker is really quick and easy to use. It tells me who to refer to with problems and what information to take to them."