Case Study 1

A UK manufacturer of stationery & consumable office products uses DecisionMaker.

DecisionMaker is helping them manage new and existing accounts who go over their credit limit.

DecisionMaker has empowered inexperienced staff to make credit decisions whilst ensuring they escalate more complex cases to the correct person.

The Credit Manager explains her credit problems and how she uses DecisionMaker to help:

"I've always used normal credit reports and a team of people who could read and interpret them. Last year, my more experienced staff left the department (through promotion & maternity) and I've had to manage with a temporary and less experienced staff. Time to train people is virtually non-existent so they have made mistakes.

Like most companies, most of our credit issues arise from existing accounts rather than new accounts so I need tight control of these.

My Requirements:

• To automatically combine the customer’s payment history with the external credit check to give the best credit decision
• To provide inexperienced staff with easy to read credit recommendations
• Ensure complex accounts are referred to the Credit Manager"

Within 2 weeks of asking, D&B had implemented DecisionMaker