Case Study 1
A UK manufacturer of stationery & consumable office
products uses DecisionMaker.
DecisionMaker is helping them manage new
and existing accounts who go over their credit limit.
DecisionMaker has empowered inexperienced staff to
make credit decisions whilst ensuring they escalate
more complex cases to the correct person.
The Credit Manager explains her credit problems
and how she uses DecisionMaker to help:
"I've always used normal credit reports and a
team of people who could read and interpret them. Last
year, my more experienced staff left the department
(through promotion & maternity) and I've had to
manage with a temporary and less experienced staff.
Time to train people is virtually non-existent so they
have made mistakes.
Like most companies, most of our credit issues arise
from existing accounts rather than new accounts so I
need tight control of these.
My Requirements:
- To automatically combine the customers payment
history with the external credit check to give the
best credit decision
- To provide inexperienced staff with easy to read
credit recommendations
- Ensure complex accounts are referred to the Credit
Manager"
Within 2 weeks of asking, D&B had implemented DecisionMaker
|