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Case Study 2

A UK company operating in the Transport Services market uses DecisionMaker.

DecisionMaker has transformed the speed & efficiency with which they handle their credit applications and has automated an extremely complex credit policy.

The Credit Manager explains how her company uses DecisionMaker:

"Before DecisionMaker we obtained credit status reports online and then entered into a manual process of deciding risk and calculating credit limits. This was time consuming and tied up experienced staff. I was under pressure to get more credit decisions with the same number of staff.

As a result I wanted my admin to filter out the straight forward credit decisions leaving only the borderline and difficult decisions for experienced credit staff to handle - giving us more time to chase outstanding invoices and resolve queries.

My Requirements:

  • specific credit recommendations that non-credit staff can easily understand and act upon
  • credit limits to be calculated automatically - using our own credit policy and credit limit formulas
  • I had a restricted budget - so the whole solution needed to be very cost effective.

I achieved all this with DecisionMaker - within a week of telling D&B what I wanted."

     
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